Coronavirus COVID-19 Readiness

Beware of COVID-19 Scams

As always, our customers, our communities and our employees are our priority.

We are monitoring the latest news about the coronavirus. That’s why we’re doing all we can to make sure our branches are open and our team is ready to help.

You can count on us, especially if you need our help. We also want you to have confidence that you can bank virtually anywhere, anytime with the Sterling app and

If you haven't already:

You will be able to...

Update your personal details
Make sure we can stay in touch with you.

Access your accounts
See transactions, balances and important details like account and routing numbers.

Deposit checks

  • Snap a picture of your check to deposit it using the Sterling app.
  • Set up direct deposit to have your paychecks automatically deposited into your account.

Make payments
Pay your credit cards, loans and other bills, and set up recurring payments.

Transfer funds
Move money between accounts.

We are here to help:

Our branch teams are available and ready to help you. We've ensured that our branches, including ATM screens and keypads, are cleaned daily with EPA-approved disinfectants and we have hand sanitizer available in our branches. Find a branch near you.

If you've been affected by COVID-19 and need help with your account, please call us at 800-944-2265

If we reach out to you, we won’t ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission’s advice for consumers to protect yourself from scams.

For the latest information about coronavirus, go to the CDC's resource center.

For COVID-19 Hardship Forbearance Program FAQs, click here.